Services

Salesforce–Twilio Integration

At Kahuna Cloud, we build lean, powerful Salesforce–Twilio integrations that bring SMS, voice, and even WhatsApp into your CRM — no context-switching, no manual effort, and no missed messages.
Text, Call, Notify — All from Inside Salesforce

Salesforce–Twilio Integration

Twilio is one of the most powerful communication platforms in the world. Salesforce is the heart of your customer data. When they’re properly integrated, you unlock a communication engine that’s automated, personalized, and built to scale.

What We Deliver

This isn’t a cookie-cutter Twilio plugin. We design and implement custom integrations based on how your business communicates — with automation, tracking, and compliance built in.

Two-Way SMS Inside Salesforce

Engage leads, contacts, or cases with real-time texting from within Salesforce. Every message is logged, searchable, and linked to the correct record.

Click-to-Call with Call Logging

Call leads or customers directly from Salesforce. Log call details automatically — including timestamp, duration, call outcome, and notes.

Dynamic Templates & Personalization

Use Salesforce fields (e.g. first name, product, date) to create personalized, dynamic message templates — no more copy-pasting.

Message & Call Analytics

Track delivery, opens, replies, and failures. Build dashboards to measure engagement, rep activity, and campaign performance.

Design & Mapping

We define what triggers what, what gets logged, and how messages are structured.

Discovery

We learn how your team communicates and identify automation opportunities.

Build & Test

Built using Apex, Flow, and Twilio APIs. Thoroughly tested in sandbox.

Ready to Add SMS & Voice to Salesforce?

Your CRM shouldn’t just store data — it should drive communication. With Kahuna Cloud’s Salesforce–Twilio integration, your team texts faster, calls smarter, and closes quicker.
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