Services

Salesforce–WhatsApp Integration

At Kahuna Cloud, we integrate WhatsApp directly into Salesforce so your sales, service, and support teams can send and receive messages without leaving the CRM. No copy-pasting. No missed messages. Just streamlined communication — tracked, automated, and personalized.
Talk to Customers Where They Actually Are — Inside Salesforce

Salesforce–WhatsApp Integration

WhatsApp isn’t just for casual messaging anymore — it’s where your customers expect real-time, personalized communication. With over 2 billion active users, WhatsApp is the channel for global, high-engagement conversations.

How We Work

Discovery & Use Case Review

We understand how your team wants to use WhatsApp — marketing, support, operations, or all of the above.

Template & Message Strategy

We help you create and submit message templates for approval, and design your core flows.

Integration Build

Using Twilio or another provider, we connect the WhatsApp Business API to your Salesforce org — with proper logging, routing, and automation.

Testing, Training, Go Live

We test all flows, run live messages, and train your team to manage, personalize, and scale the messaging workflows.

What You’ll Need

  • Salesforce (Enterprise or above recommended)

  • WhatsApp Business Account (Meta Business Manager)

  • API Provider (e.g., Twilio, Vonage, 360dialog)

  • Verified business phone number + domain

  • Pre-approved templates (we’ll help you set this up)

Contact Us